Privacy Policy

At PRANWAVE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. About Our Platform

PRANWAVE is a technology-based platform that facilitates appointment booking between patients and registered medical practitioners. We do not provide medical advice, diagnosis, or treatment directly.

2. Information We Collect

We may collect the following types of information:

• Personal information such as name, phone number, email address
• Appointment and consultation related details
• Payment related details (processed via secure payment gateway)
• Device and technical data such as IP address, browser type
• Communication records such as emails or support messages

3. How We Use Your Information

• To provide appointment booking services
• To process payments securely
• To confirm, modify, or cancel appointments
• To provide customer support
• To improve platform performance and user experience
• To comply with legal obligations

4. Payment Information

Payments made on PRANWAVE are processed through secure third-party payment gateways. We do not store or process sensitive payment information such as debit/credit card numbers, CVV, or UPI credentials on our servers.

5. Medical Disclaimer

PRANWAVE does not provide medical advice or healthcare services. All medical consultations are conducted directly between patients and registered doctors. Users are advised to consult qualified healthcare professionals for medical concerns.

6. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. Information may be shared only:

• With doctors for appointment purposes
• With service providers assisting platform operations
• When required by law or government authorities

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve our services. You may disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

10. User Rights

Users may request access, correction, or deletion of their personal data by contacting us. Requests will be handled in accordance with applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with immediate effect.

13. Contact Details

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: info@pranwave.com
Phone: +012 345 67890
Address: 123 Street, Address, India

Last updated: January 2026